At CoachUp.sg, we are committed to safeguarding your personal information in compliance with the Personal Data Protection Act (PDPA) of Singapore and the General Data Protection Regulation (GDPR) of the European Union. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data, ensuring transparency and accountability in the handling of your information.

1. Scope of Policy
This Privacy Policy applies to personal data collected through our website (www.coachup.sg), coaching services, workshops, and any other interaction with CoachUp.sg. By using our services or interacting with us, you consent to the collection, use, and disclosure of your personal data in accordance with this policy.

2. Collection of Personal Data
We may collect the following types of personal data, depending on the nature of your interaction with us:
– Name, contact details (e.g., email address, phone number), and job title
– Company name (if applicable)
– Billing and payment information
– Information related to your coaching or workshop sessions
– Feedback, testimonials, or survey responses
– Information provided through our website or communications with our team

We only collect personal data necessary for providing our services or as required by law.

3. Use of Personal Data
We may use your personal data for the following purposes:
– To provide coaching services and facilitate workshops
– To respond to your inquiries and manage appointments
– For billing and payment processing
– To send you marketing communications, newsletters, or promotional offers (with your consent)
– To improve our services through feedback and analytics
– For compliance with legal obligations

4. Disclosure of Personal Data
We will not disclose your personal data to third parties without your consent, except in the following cases:
– When required by law or regulatory authorities
– To service providers or partners who assist us in delivering our services (e.g., payment processors, IT service providers), under strict confidentiality agreements
– In the event of a business transaction such as a merger or acquisition, your data may be transferred, but you will be notified beforehand.

5. Protection of Personal Data
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, use, modification, or disclosure. This includes secure servers, encryption, and restricted access controls.

6. Retention of Personal Data
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once personal data is no longer needed, it will be securely deleted or anonymized.

7. Your Rights (GDPR and PDPA)
Under both the GDPR and PDPA, you have rights regarding your personal data, including:
– Right to Access: You may request access to your personal data we hold.
– Right to Correction: You may request correction of inaccurate or incomplete data.
– Right to Deletion (GDPR): You may request the deletion of your personal data under certain circumstances.
– Right to Object (GDPR): You may object to the processing of your data for marketing or other purposes.
– Right to Data Portability (GDPR): You may request a copy of your data in a structured, machine-readable format.
– Right to Withdraw Consent: You may withdraw consent to the collection or use of your data at any time.

To exercise any of these rights, please contact us at [email protected].

8. International Data Transfers
As CoachUp.sg may operate across different countries, your personal data may be transferred and processed outside of Singapore or the European Union. We will ensure that such transfers comply with the PDPA, GDPR, and other relevant data protection laws, by implementing appropriate safeguards such as Standard Contractual Clauses (SCCs) or obtaining your explicit consent.

9. Cookies and Tracking Technologies
We may use cookies or other tracking technologies to improve your experience on our website, analyze website traffic, and understand user preferences. You can control cookie preferences through your browser settings. However, disabling cookies may affect your experience with our website.

10. Marketing Communications
With your consent, we may send you marketing communications about our coaching programs, workshops, and other services. You may opt-out of receiving these communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

11. Updates to this Policy
We may update this Privacy Policy from time to time in response to changes in legal, regulatory, or operational requirements. The updated policy will be posted on our website with the effective date. Your continued use of our services after the update constitutes acceptance of the revised policy.

12. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at: CoachUp.sg
Email: [email protected]

—

By using our services, you agree to this Privacy Policy. We are committed to ensuring your privacy and compliance with Singaporean and European data protection laws.